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Configuring ways to earn rewards.
Configuring ways to earn rewards.
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Written by Joanne Chai
Updated over a week ago

Introduction

Adding ways to earn rewards is a powerful method to engage customers and transform casual visitors into valued members. In this article, we'll show you how to maximize the benefits of 5 different ways to earn rewards: placing an order, completing your profile, logging in with a social account, commenting on reels, and receiving a birthday gift. These different ways to earn rewards set the foundation for building strong and long-term customer loyalty.

Before you start

βœ… This feature is available in our Platinum plan and above. Please go to More > Service Plans in the navigation bar to confirm that you are subscribed to the Platinum Plan or a higher plan.

βœ… Please navigate to the Loyalty Program > Settings and check if "Points" is in the green "Enabled" state. It's necessary to have an active points program for configuring different ways to earn rewards.


1. Earn rewards by placing an order

STEPS:

  1. Title: Enter the reward title.

  2. Reward value: App uses default point value. For tier-based rewards, click "Different points value based on VIP tiers" and customize values by clicking "Edit value" button.

  3. Reward Expiry: Set points' expiration (1-120 months) or make them never expire.

  4. Icon: Add an icon for reward in loyalty widget. Choose default or upload custom icon.

  5. Status: Activate the reward by turning on the switch.


2. Earn rewards by logging with social account

Supports login with Google/Facebook/Instagram/LINE accounts, allowing customers to easily login using their existing social media accounts, and receiving additional points or discount rewards.

STEPS:

  1. Title: Enter the reward title.

  2. Reward value: Choose between Points or Discount Code as your reward type. For discount rewards, you can set the amount you want to reduce from the order (as a percentage or fixed amount) or offer free shipping. Additionally, you can set minimum purchase requirements for discount redemption.

  3. Reward Expiry: Set points' expiration (1-120 months) or make them never expire.

  4. Icon: Add an icon for reward in loyalty widget. Choose default or upload custom icon.

  5. Status: Activate the reward by turning on the switch.


3. Earn rewards by completing the customer profile

Provide incentives to encourage customers to fill out their profiles, including "gender" and "birthday" information.

STEPS:

  1. Title: Enter the reward title.

  2. Reward value: Choose between Points or Discount Code as your reward type. For discount rewards, you can set the amount you want to reduce from the order (as a percentage or fixed amount) or offer free shipping. Additionally, you can set minimum purchase requirements for discount redemption.

  3. Reward Expiry: Set points' expiration (1-120 months) or make them never expire.

  4. Icon: Add an icon for reward in loyalty widget. Choose default or upload custom icon.

  5. Status: Activate the reward by turning on the switch.


4. Birthday gifts for members

Celebrate customers' birthdays by offering different gifts based on tier levels. This stimulates birthday customers to revisit and make purchases during their birthday month.

STEPS:

  1. Title: Enter the reward title.

  2. Reward value: Choose between Points or Discount Code as your reward type.

    1. For point rewards - you can use the default point value or customize tier-based points by selecting Different points value based on VIP tiers.

    2. For discount rewards - you have the option to provide an amount off order (percentage/fixed amount) or offer free shipping. You can also choose to apply the same discount reward to all birthday members or provide tier-based birthday rewards by selecting Different points value based on VIP tiers. Additionally, you can set minimum purchase requirements for discount redemption.

  3. Reward Expiry: Set points' expiration (1-120 months) or make them never expire.

  4. Icon: Add an icon for reward in loyalty widget. Choose default or upload a custom icon.

  5. Status: Activate the reward by turning on the switch.


5. Earn rewards by commenting on Instagram

Reward those who leave comments on your Instagram Reels or posts, they can also earn access to your special offer. This helps drive more traffic and attracts potential customers to your site.

Please refer to this article and learn how to create your first rewardable Instagram promotion: https://help.akohub.com/en/articles/8059498-create-your-first-instagram-reels-promotion-campaign

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